We offer a variety of ready-made and custom programs for excellent customer and employee loyalty, productivity, quality, and financial outcomes.

Don’t re-invent the wheel searching for better ways to run your organization. Utilize Excelleration's proven programs for Strategy and Measurement, Process Management and Improvement, and Leadership.

Our programs use “action learning” to teach concepts, skills, and practical applications to your immediate situation. We use easily understood terms, tools, templates, and best practice examples from world-class organizations. Our goal is to help you become self-sufficient in the concepts and skills in minimum time. Programs are tailored to your unique industry and business needs. Our consultants and trainers have years of hands-on, real-world experience using the approaches we teach and transfer to your organization. Call to discuss schedules and fees.

�     Apply the Baldrige criteria fully in your organization.

�    Apply for the state and/or national award program to receive an objective feedback report and roadmap for improvement. Excelleration, Inc. will help you complete the application.

Baldrige Mini-Assessment (1 day consulting)

The Baldrige mini assessment is for companies that don't know much about the Baldrige criteria, but think they are a good company and want a quick assessment to see how they would score on the Baldrige system.

Excelleration's senior examiners will come to your location and interview the senior leadership team and prepare a report. The report will highlight your company's strengths and opportunities for improvement.

Please contact Excelleration, Inc. by

 email or call 720.413.9414 for more information about our consulting services for the Baldrige criteria.

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WORKSHOPS & TRAINING - Baldrige Criteria

Baldrige Made Simple! Workshop (2 day)

Acquire the knowledge and skills to assess your own organization using named Baldrige Criteria for Performance Excellence. During this two day workshop your company will have the opportunity to:

�     Fully understand the criteria, values, and scoring system of the Baldrige award by having it explained in simple terms.

�     Practice scoring using the Baldrige guidelines on a case-study and on your own organization.

�     Review best practice examples from previous Baldrige award winners.

�     Organize an assessment and improvement team for your company.

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Closing Performance Gaps Workshop (1 day)

This one-day workshop is specifically set up for the senior leadership of a company who want to get clarity on how to fix performance gaps. You will be getting answers while the brain is engaged in problem solving.

�     Learn how to close the performance gaps in approach or deployment to achieve better results.

�     Discover the common causes of performance gaps.

�     Demystify and "reverse engineer" the Baldrige award criteria items and scoring.

�     Learn four gap closure methods that you can apply to your current performance gaps.

�     Learn how to design processes were none exist or how to redesign faltering processes.

In the workshop you will work on real performance problems that your organization has identified, and find solutions with expert guidance from Excelleration, Inc. You will leave the workshop with significant progress already made on issues that matter to you. Each workshop topic is broken down into simple terms and practical steps so that you learn how to use the techniques yourself. 

Please contact Excelleration, Inc. at karen@excellerate.biz or 720.413.9414 for more information about our workshops for the Baldrige criteria.

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Process Management and Improvement
Benchmarking Training and Support (1 day workshop plus consulting)
Identify relative performance and import best practices.

1. Step-by-step benchmarking model
   
   
2. Best practices identification and adaptation
   
   
3. Implementation of comparative performance results studies on 64 measures
   
   
4. Research on potential benchmark partners
   
   

1. Infrastructure for process maturity and continuous quality improvement
   
2. Process owner training
   
3. Implementation of initial improvement projects
   
   

1. Lean production techniques for manufacturing and service organizations
   
   
2. Process maturity model
   
   
3. Team charters and leaders’ roles
   
   

1. Flowchart the process, time, and capacity
   
   
2. Relieve bottlenecks, simplify steps
   
   
3. Redefine and track measurements
   

1. 6-step strategic planning process in full alignment with the Baldrige Criteria
   
2. 3-step strategic plan deployment process
   
   

1. Norton And Kaplan’s model for balanced scorecards
   
   
2. Measure your strategic plan’s goals/key result areas
   
   
3. Identify relationships between measures (leading and lagging measures)
   
   
4. Link measures with communication, compensation, and recognition programs
   
   

1. Validate customers’ real requirements
   
   
2. Segment customers with like needs
   
   
3. Build processes to give customers what they require
   
   
4. Measure satisfaction within each customer segment
   
   
5. Train staff on customer service standards and skills
   
   

1. Assess leaders’ behavior against organizational values and norms
   
   
2. Assess team effectiveness
   
   
3. Assess internal customer satisfaction
   
   

1. Assess leaders' and employees' perceptions and understanding of company direction, empowerment, and management.
   
   
2. Use the results to prioritize improvement planning.
    
   

1. Five levels of leadership mastery
   
   
2. Leadership characteristics profile
   
   
3. Developmental planning
   
   

1. Visionary company characteristics and performance
   
   
2. Core purpose clarity
   
   
3. Long-range vision and strategy
   
   
4. Active use of mission, vision, and values to align the organization
   
   

1. Managing alignment and organizational change
   
   
2. Leadership communication systems
   
   
3. Systematic leadership performance reviews
   
   
4. Reward and recognition systems
   
   

1. Eliminate the systematic sources of integrity breakdowns, broken promises, and missed commitments beyond individual performance issues
   
   
2. How to recover from integrity breakdowns
   
   
3. Become known for trustworthiness, reliability, and dependability
   
   

1. Discover hidden values driving people in different directions
   
   
2. Validate desired organizational values
   
   
3. Select appropriate leadership and management behaviors
   
   
4. 360-degree leadership feedback and improvement planning
   
   

1. Strategic Planning Process
   
   
2. Planning Templates
   
   
3. Meeting agendas for plan deployment with managers and rollout to all employees
   
   
4. One Page Plan template
   
   
5. Meeting agendas for progress reviews
   
   
6. Balanced Scorecard template
   
   
7. Process Inventory linked to strategic goals
   
   
8. Self study program for employees on company values
   
   
9. Values alignment assessment
   
   
10. Raving Fans Service self-study program for employees